Frequently Asked Questions
We know that planning outdoor improvements often comes with plenty of questions about costs, installation, guarantees, and what to expect. This FAQ page is designed to give clear, honest answers that help you make informed decisions before getting started.
Booking & Installation Process
How Do I Book A Site Survey?
You can contact us through our website enquiry form or by phone to arrange a free site visit. We will discuss your project requirements and organise a suitable time to assess the space properly.
What Happens After I Accept A Quote?
Once the quotation has been approved, we order the required materials and schedule an installation date that works for you. We will also keep you updated throughout the process so you know what to expect before work begins.
How Long Will My Installation Take?
Installation times vary depending on the size of the project, the materials involved and the complexity of the work.
Do I Need To Be Home During The Installation?
There is no one to be at home during the installation. Sometimes we just need a few minutes to confirm where the fence line or gates are going exactly
Will You Leave The Site Clean And Tidy?
Yes, we take pride in maintaining clean and organised work areas throughout every installation. Once the work has been completed, we always aim to leave the site tidy and remove any waste materials.
Can Additional Work Be Added During The Project?
Yes, where possible we are happy to help with additional requests while we are already working on site. This will depend on the type of work involved, material availability and current project scheduling.
Guarantees, Quality & Trust
Do Your Installations Come With A Guarantee?
Yes, selected Jacksons Fencing products come with a 25-year product guarantee for added peace of mind. We also provide a 12-month workmanship guarantee on our installations.
Are You Insured?
Yes, we have public liability insurance and also carry a waste licence for responsible waste removal. This helps ensure our work is carried out safely and professionally on every project.
What Makes Your Company Different?
We focus heavily on reliable communication, tidy workmanship and delivering a more personal customer experience. As a smaller team, we are able to give each project closer attention while maintaining high standards throughout.
Do You Use Subcontractors?
For larger projects, we may bring in trusted subcontractors to assist where additional support is required. This allows us to complete bigger installations efficiently while still maintaining quality control.
Do You Have Returning Customers?
Yes, many of our customers have returned to us multiple times for additional outdoor improvement projects. We believe this reflects the quality of our work, reliability and customer-focused approach.
Service Areas & Availability
Which Areas Do You Cover?
We mainly work across Wrexham, Chester, Cheshire, the Wirral, Whitchurch and Oswestry. If you are unsure whether we cover your area, please contact us and we will be happy to advise.
Do You Only Work On Residential Properties?
No, although most of our work is residential, we have also completed projects for community and commercial settings. This has included work carried out at a local hospital.
How Far In Advance Should I Book?
Availability can vary throughout the year depending on workload and seasonal demand for outdoor projects. We recommend getting in touch as early as possible if you have a preferred timeframe in mind.
Do You Offer Weekend Appointments?
We don’t normally attend weekend appointments, but we are more than happy to if that is the only available time a client has.
Pricing & Payments
How Much Does A New Fence Or Decking Installation Cost?
The cost will depend on factors such as the size of the project, the materials selected, and the complexity of the installation. We provide tailored quotations following a free site survey, so you receive accurate pricing for your requirements.
Do You Require A Deposit Before Work Starts?
Yes, we normally ask for a 25% deposit when booking the job.
What Payment Methods Do You Accept?
At this stage, we accept bank transfer, cash, or cheque. In the near future, we will have card payments available.
Getting Started
What Is The Best Way To Contact You?
The easiest way to get started is by contacting us through our website or by phone to discuss your project. We can then arrange a free quotation and answer any questions you may have about the process.
Can You Recommend The Best Materials For My Project?
Yes, we can recommend suitable materials based on your budget, maintenance preferences and the overall look you want to achieve. We only recommend products that we believe will provide long-term durability and value.
Do You Provide Advice Even If I Am Unsure What I Need?
Yes, we are always happy to discuss ideas and provide practical recommendations based on your outdoor space and goals. Our approach is friendly and informative, without any pressure to commit to work.
Can’t Find The Answer You Need?
If you still have questions about our fencing, gates, decking or pergola services, our team is always happy to help. Whether you need advice, a quotation or more information about the installation process, we are here to provide straightforward guidance and honest recommendations.
Call Us: 07495 099998